Contact information

Contact Us

Have a question? We’d love to help.

Whether you need assistance with your purchase, downloading your presets, or getting started, we’re here for you.

Email: info@hellosunpresets.com

We typically respond within 1–2 business days.

Frequently Asked Questions

I can’t find my download.

After purchasing, your download link will be sent to the email address used at checkout.

If you don’t see the email, please:

• Check your Spam, Junk, Promotions, or Updates folders.
• Search your inbox for info@hellosunpresets.com.
• Verify that you entered the correct email address during checkout.

If you’re still unable to locate your download, please contact us and we’ll be happy to help.

Do you offer refunds?

Due to the digital nature of our products, all sales are final. Please review our Refund Policy for complete details.

Will these presets work on my photos?

Our presets are designed to work beautifully across a wide range of images, but results may vary depending on lighting, camera settings, and image quality.

Before You Contact Us

To help us assist you as quickly as possible, please include:

• Your order number
• The email address used for purchase
• A brief description of the issue

Thank you for supporting Hello Sun Presets. We look forward to helping you create beautiful, timeless photos.